Celebrating Microsoft’s Customer Service

Hello reader,

What is it about calling to activate a Windows installation that makes us feel like we’re stealing cable? Is it just me? In any event, I’ve had occassion to call or be called twice in the last few weeks and so have several other people I know.

In my specific case I had one installation on new <relatively new> hardware by phone. The representative was both cordial and courteous. I bombarded him with my information and probably at 4:00 AM my stampeding monotone voice should have made him a bit jittery. To be fair I drink a lot of coffee and have my relevant information in front of me whenever I call anybody, not just Microsoft.

(Fair warning?)

In less than 5 minutes we were rolling on a freshly activated Windows 10, and now if I can sing someone’s praises I shall do so. Microsoft you have great people behind those desks.

The second call wasn’t a call at all or it wouldn’t have been…

The help desk software through microsoft.com patched me through to a girl who (later) sounded like she was perhaps from India. She called me as my computer unexpectedly shut off during her remote desktop session. (I accidently ejected the battery because I’m trying to see the product code on the bottom of the laptop while typing on the keyboard and basically yes also drinking coffee.)

If anyone could virtually sabotage a customer service person’s target time it was me… (Why am I telling you all of this?)

Short version of that story goes like this, this girl got it done inside of 10 minutes in spite of a remote session going dead, and a bad internet connection. Not to mention she had to list the product code phonetically because we couldn’t hear one another.

This girl deserved an award… unfortunately and on a related note, two days later I dumped off that installation because Windows 10 literally hates that laptop. It hated it during the testing phase of the insider program and it hates it in exactly the same way now. No decent video drivers, no decent sound drivers… I tried everything, most of it twice in every mode imaginable from admistrative to compatibility modes xp through 7.

Some older hardware isn’t meant to carry the newest software forward I guess. (I’ll try again eventually, and that is probably enough to keep some of the nicest customer service people wary of my call.)

They handled it like champions. True professionals.

What have we learned?

Computer manufacturers need to change their policies as to which hardware they’ll try to support through major upgrades in software. These cycles aren’t hard to predict, every three years a new Windows, every ten minutes a new Linux.  Either make them all (the hardware drivers) marginally more compatible, or more clever companies will probably own those markets sooner than later.

Some customers tend to keep our machines until they don’t work no matter what we do to fix them. If a company started selling driver software that made older machines run newer software better I’d invest in their stock.

*I’ve ripped the broken monitor off of old laptops to run them through vga cables on desktop monitors… Like a deranged caveman who knows how to get another 4 years out of that machine.

We’ve also learned that no matter what Microsoft does, or Linux for that matter it all filters through the limitations imposed by time constrained hardware. Though I suppose we just learned that a paragraph ago.

Most importantly we learned that the human element is the most memorable to a difficult customer whether he meant to be or not. I wouldn’t write something like this unless I knew that my friends had all recieved this same level of consideration through what is essentially an awkward phone conversation waiting to happen.

Thanks Microsoft team!

P.S.

And for the love of all things fluffy come up with a video display driver that has graphics acceleration enough to play games that came out 10 years ago!

Spread the love

493 thoughts on “Celebrating Microsoft’s Customer Service

  1. Hi there! This is kind of off topic but I need some advice from an established blog. Is it hard to set up your own blog? I’m not very techincal but I can figure things out pretty quick. I’m thinking about creating my own but I’m not sure where to begin. Do you have any points or suggestions? Cheers

  2. This design is wicked! You certainly know how to keep a reader entertained. Between your wit and your videos, I was almost moved to start my own blog (well, almost…HaHa!) Excellent job. I really loved what you had to say, and more than that, how you presented it. Too cool!

  3. Useful info. Lucky me I found your web site unintentionally, and I am stunned why this twist of fate did not came about in advance! I bookmarked it.

  4. Hi this is kinda of off topic but I was wondering if blogs use WYSIWYG editors or if you have to manually code with HTML. I’m starting a blog soon but have no coding know-how so I wanted to get guidance from someone with experience. Any help would be enormously appreciated!

  5. My programmer is trying to persuade me to move to .net from PHP. I have always disliked the idea because of the expenses. But he’s tryiong none the less. I’ve been using WordPress on various websites for about a year and am worried about switching to another platform. I have heard good things about blogengine.net. Is there a way I can import all my wordpress posts into it? Any kind of help would be really appreciated!

  6. Hey there! This post couldn’t be written any better! Reading this post reminds me of my old room mate! He always kept chatting about this. I will forward this article to him. Fairly certain he will have a good read. Many thanks for sharing!

  7. Hey! I just wanted to ask if you ever have any trouble with hackers? My last blog (wordpress) was hacked and I ended up losing several weeks of hard work due to no data backup. Do you have any methods to protect against hackers?

  8. Hi there are using WordPress for your site platform? I’m new to the blog world but I’m trying to get started and create my own. Do you need any html coding expertise to make your own blog? Any help would be really appreciated!

  9. Wonderful blog! I found it while searching on Yahoo News. Do you have any tips on how to get listed in Yahoo News? I’ve been trying for a while but I never seem to get there! Cheers

  10. Sweet blog! I found it while browsing on Yahoo News. Do you have any tips on how to get listed in Yahoo News? I’ve been trying for a while but I never seem to get there! Thanks

  11. Hey! I just wanted to ask if you ever have any trouble with hackers? My last blog (wordpress) was hacked and I ended up losing many months of hard work due to no data backup. Do you have any methods to prevent hackers?

  12. We stumbled over here from a different website and thought I might as well check things out. I like what I see so now i’m following you. Look forward to finding out about your web page repeatedly.

  13. Howdy! This post could not be written any better! Reading this post reminds me of my good old room mate! He always kept talking about this. I will forward this post to him. Fairly certain he will have a good read. Thank you for sharing!

  14. Hi there! Would you mind if I share your blog with my zynga group? There’s a lot of folks that I think would really enjoy your content. Please let me know. Thanks

  15. Hey! Do you know if they make any plugins to protect against hackers? I’m kinda paranoid about losing everything I’ve worked hard on. Any suggestions?

  16. Today, I went to the beach with my children. I found a sea shell and gave it to my 4 year old daughter and said “You can hear the ocean if you put this to your ear.” She placed the shell to her ear and screamed. There was a hermit crab inside and it pinched her ear. She never wants to go back! LoL I know this is totally off topic but I had to tell someone!

  17. Hey there! I just wanted to ask if you ever have any issues with hackers? My last blog (wordpress) was hacked and I ended up losing several weeks of hard work due to no data backup. Do you have any solutions to stop hackers?

  18. It’s a pity you don’t have a donate button! I’d certainly donate to this outstanding blog! I guess for now i’ll settle for bookmarking and adding your RSS feed to my Google account. I look forward to fresh updates and will share this site with my Facebook group. Chat soon!

  19. When I initially commented I clicked the “Notify me when new comments are added” checkbox and now each time a comment is added I get several emails with the same comment. Is there any way you can remove people from that service? Thanks a lot!

  20. We stumbled over here different web page and thought I should check things out. I like what I see so i am just following you. Look forward to exploring your web page repeatedly.

  21. We stumbled over here by a different web address and thought I should check things out. I like what I see so now i am following you. Look forward to exploring your web page again.

  22. Have you ever thought about including a little bit more than just your articles? I mean, what you say is fundamental and everything. Nevertheless imagine if you added some great images or videos to give your posts more, “pop”! Your content is excellent but with images and video clips, this blog could definitely be one of the most beneficial in its field. Awesome blog!

  23. It’s a pity you don’t have a donate button! I’d without a doubt donate to this fantastic blog! I guess for now i’ll settle for book-marking and adding your RSS feed to my Google account. I look forward to fresh updates and will share this site with my Facebook group. Chat soon!

  24. Hello! I know this is kind of off topic but I was wondering which blog platform are you using for this site? I’m getting sick and tired of WordPress because I’ve had issues with hackers and I’m looking at options for another platform. I would be fantastic if you could point me in the direction of a good platform.

  25. I’m curious to find out what blog platform you are working with? I’m experiencing some small security issues with my latest website and I’d like to find something more safeguarded. Do you have any solutions?

  26. Hi, i read your blog occasionally and i own a similar one and i was just wondering if you get a lot of spam comments? If so how do you prevent it, any plugin or anything you can suggest? I get so much lately it’s driving me crazy so any assistance is very much appreciated.

  27. I’m curious to find out what blog platform you’re working with? I’m having some small security problems with my latest site and I’d like to find something more safe. Do you have any suggestions?

Leave a Reply

Your email address will not be published. Required fields are marked *